Frequently Asked Questions

Active loyalty members automatically receive promotional bonus entries into current giveaways based on their membership tier (Bronze: 10/month, Gold: 30/month, Black: 75/month). Customers who purchase eligible one-off packages also receive promotional bonus entries attached to their purchase. Entries are not sold separately - they are promotional bonuses included with memberships and packages.

No, entries are not sold directly. Entries are promotional bonuses attached to eligible memberships and packages. When you join a membership or purchase a package, you receive promotional bonus entries as part of that membership or package, in accordance with the applicable campaign terms.

A loyalty membership is a recurring monthly subscription that provides ongoing access to promotional bonus entries into our giveaways. We offer three tiers: Bronze ($29/month), Gold ($79/month), and Black ($149/month). Each tier includes a different number of promotional bonus entries per month, along with various member benefits and perks.

Yes, we offer one-off packages for those who prefer a single purchase over a recurring membership. Packages range from $99 to $699 and include promotional bonus entries attached to the purchase. Packages are one-time purchases with no recurring subscription.

Winners are selected using a verified random selection process. All draws are conducted live and can be witnessed by independent observers. Our selection methods are transparent and comply with all applicable Australian trade promotion laws.

Yes, all draws are conducted live. Draw dates and times are announced in advance, and members are notified of upcoming draws. Live draws ensure transparency and allow for independent verification of the selection process.

If you're selected as a winner, we will contact you directly within 48 hours of the draw using the contact information in your account. You'll need to verify your identity and eligibility, and then we'll arrange for prize delivery. Cash prizes are transferred directly, and physical prizes are shipped securely Australia-wide.

Yes, memberships are recurring monthly subscriptions. You'll be billed monthly and will continue to receive promotional bonus entries and member benefits as long as your membership remains active. You can cancel your membership at any time through your account dashboard.

Yes, you can cancel your membership at any time. Simply log into your account and navigate to the membership section. Your membership benefits will continue until the end of your current billing period, and you won't be charged for future periods.

All winners are announced publicly on our website and social media channels. Winners are also contacted directly via email and phone (if provided) within 48 hours of the draw. We believe in complete transparency, so all winner announcements are made publicly.

Yes, we deliver prizes Australia-wide to all states and territories. Cash prizes are transferred directly to your nominated bank account. Physical prizes are shipped securely with full insurance coverage. Delivery times vary by prize type and location, but we aim to deliver all prizes within 28 business days of winner verification.

Yes, you must be 18 years or older to join Scribe Rewards Club, purchase packages, or participate in our giveaways. This is a requirement under Australian trade promotion laws.

You can contact our support team through the contact form on our website, or email us directly at support@scriberewardsclub.com.au. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM AEDT. Premium members (Gold and Black) have access to priority support.